Do I need a paid ChatGPT or Claude account?+
The availability of custom connections depends on the AI app, your account and workspace settings. The dashboard includes instructions for the app you select; check whether connections are available in your account.
What should I ask first after connecting?+
Start with a read-only request: ask it to show your organization’s name and a list of upcoming events. Then choose a specific event and task, such as comparing sales across two periods. This helps you check the context before making changes.
Can the assistant publish an event without review?+
Changes and publishing require confirmation. Review the proposed date, time, prices, limits and text before applying them. Connecting the assistant does not remove the organizer’s responsibility to check the information buyers will see.
Can I issue a refund or scan a ticket through chat?+
Refunds and cancellations that involve refunds are handled in the dashboard; the public AI connection does not replace this process. Use the Evenda app to scan QR tickets. The connected assistant can help with the preparation, management and analysis tasks available to it.
Why doesn’t the assistant show buyer contact details?+
Contact details require separate permission. Check access in AI connections and grant it only if your task requires it. Don’t try to bypass the permission requirement by sharing someone else’s login details.
How do I disconnect the assistant or change its access?+
AI connections shows permissions and an activity log. You can revoke access there. Any data already received by the AI app is subject to its data-retention settings.