Single entrance
A phone replaces a dedicated scanner: staff select the event, scan the code and check the result. Before doors open, check the lighting, camera and a convenient spot for guests to present their tickets.
Guests and entry / Event check-in app
Get your whole team ready to manage entry.
Scan tickets with your phone camera in the Evenda app using your Oblakkarte account. Select the event, assign staff, and track scan results and actual attendance.
Scenarios you may encounter at your venue
Organize entry so staff know not just where to tap, but also how to handle exceptions.
Multiple entry lanes
Divide check-in by session or category where needed. On each device, check that the correct event, session and category are selected and that the device is connected. Assign someone to resolve any issues across entry points.
Poor connection
Load tickets for the selected event and session while you have a connection. Check when they were last updated and whether any entry scans are waiting to sync. Once the connection is restored, start syncing and resolve any conflicts it finds.
Details
Scanning is just one part of the process
Results your team can act on
The system distinguishes tickets that have already been used, tickets for another event, an incorrect session or category, and other ticket issues. Train your team to interpret the result: finding a QR code does not, by itself, mean a guest can enter.
A record for resolving disputes
Check-in history helps you work out what happened at the door. If a guest raises an issue, compare the ticket, selected event and entry record; don't automatically clear the record each time a ticket is presented again.
Actual attendance
Entry statistics show the number of guests admitted and the attendance rate based on scan data. If some guests enter without being checked, the report will be incomplete. Agree with your team on a consistent way to check every ticket.
Prepare for entry in three steps
- 01
Prepare devices and access
Install the Evenda app, sign in, and check that staff have access to scan tickets. Charge the devices, allow camera access, and test the network at the venue entrance.
- 02
Set up ticket checks
Select the event, session, and ticket categories for this entrance. Test a scan and explain to staff which results allow entry and which need help from a supervisor.
- 03
Keep the line moving
Check each ticket and review entry history and statistics. Send errors, refunds, and guests without tickets to a separate staff member to avoid slowing the main queue.
Check in advance
Check everything at the venue
Devices are ready
Cameras work, batteries are charged and backup power is available.
Data is up to date
The correct date, event and categories are selected, and syncing has been checked.
Exceptions are covered
The team knows who can help with refunds, duplicate codes and lost tickets.
FAQs
FAQs
Which app should I install?
Install Evenda for organizers from the App Store or Google Play. Sign in with your Oblakkarte account. Guests do not need the organizer's app; they can show their digital tickets.
Can tickets be checked on multiple phones?
Yes. Set up staff access and make sure each device has the correct event, session, and ticket categories selected. When several devices are in use at once, a connection is especially important so entry scans are promptly reflected in the shared data.
What should I do if the internet connection is unstable?
Download tickets for the selected event and session in advance using the data download option in the app. Check when the data was last updated and how many tickets were downloaded. Once the connection is restored, sync the data and review the result. Until devices exchange data, a device will not know about new purchases, refunds, or entries scanned on another phone.
What if the camera cannot scan the code?
Ask the guest to display the full QR code and increase their screen brightness. The scanner also supports manual entry. If the ticket cannot be found or is for a different session, ask a supervisor to check the order.
Can I correct an incorrect entry scan?
The system allows you to undo an incorrect check-in. Do this only after reviewing the situation and within the staff member's access permissions. A guest's regular re-entry and correcting an error are different cases: the organizer sets the rules for re-entry.
OBLAKKARTE
Prepare your eventGet your team ready before doors open
Set up the event and test tickets in the app before the main arrival rush.