Standard entry
The guest opens their ticket, a staff member scans the code and checks the result. The event name and session help prevent guests from arriving on the wrong date.
Guests and entry / QR tickets
Guests have their tickets. Your team can check entry status.
An electronic ticket links an order to event attendance. Guests open the QR code on their phone, and a staff member scans it to check whether the ticket is valid for this event and has already been used.
From ticket delivery to the venue entrance
Plan not only how tickets are delivered, but also how to help guests who need assistance.
A group of friends
A buyer may have several tickets on one phone. Ask them to have the tickets ready in advance, then scan them one by one so each entry corresponds to a separate ticket.
A ticket issue
If the code cannot be read or the status is unclear, direct the guest to a designated staff member. It’s easier to look up the order and check payment separately from the main entry flow.
Details
How tickets help manage entry
Linked to an actual order
The QR code is used to find and verify a ticket in the system. It lets your team rely on the order and entry status, rather than judging whether an image looks like a ticket.
Check the right event
This is especially important when you have multiple shows, sessions or venues. Before you start, select the right event and session on the device, and make sure the team understands the entry rules for that date.
Marking tickets as used
After entry, the status helps identify tickets presented more than once. With multiple devices, the reliability of the overall picture depends on synchronisation, so check the network and agree on what to do if it is unavailable before opening the doors.
Prepare tickets and their verification
- 01
Set up your event and tickets
Check the event name, dates, sessions and ticket categories. This information helps guests choose the right ticket and your team resolve any questions.
- 02
Tell guests what to have ready
If an order requires payment, the guest receives an electronic ticket once payment is confirmed. In your event information, remind guests to open the QR code in advance and have each attendee’s ticket ready.
- 03
Check the scan result
Select the right event and session in the app, then scan the QR codes. Decide whether to admit someone based on the ticket status, not just the image on the guest’s screen.
Check in advance
What to explain before the doors open
Guests
Where to find the QR code, when to arrive and how to show multiple tickets.
Entry staff
Which event to check and what the scan results mean.
Support team
Who handles disputed orders and helps locate or resend a ticket.
FAQs
FAQs
Do tickets need to be printed?
No. Guests can show the QR code on their phone screen. A paper copy also works if the code is readable. Before entry, it helps to turn up the screen brightness and open the full ticket so cropped edges do not interfere with scanning.
Do guests need to install an app?
Guests do not need to install the organizer’s app to present an electronic ticket. The Evenda app is for the team to check entry; guests simply show their QR code.
What happens if a ticket is scanned again?
The scanner reports that the ticket has already been used if the entry record is in the data available to it. When multiple devices are used offline, changes may not yet be synced. That is why entrance setup and data sharing are just as important as the QR code itself.
What should we do if a guest can’t find their ticket?
Find the order using the buyer details available and check its status, event and date. An authorized staff member can help resend the ticket. Do not admit a guest solely on the basis of a bank payment notification.
Does one order mean one QR code?
Not necessarily: an order may contain several tickets. Check each ticket separately and explain in advance how guests can prepare all the tickets for their group. Do not use the number of orders as a count of people who have entered.
OBLAKKARTE
Prepare ticketsBring ticket sales and entry together with one ticket
Create an event with e-tickets and prepare to verify QR codes.