Launching a new format
Find out whether guests’ expectations matched the programme and organisation. Their comments can help refine the description of your next event and highlight anything that was unclear before purchase.
Analytics and promotion / Attendee feedback
Find out what guests liked and what could be improved.
After your event, manage ratings, comments and suggestions for improvement in your dashboard. Find reviews by event name, filter by status and rating, reply to guests, and turn recurring feedback into tasks for your next event.
Feedback after different events
Look for recurring reasons, not just the overall rating.
An event series
Find feedback on specific events using search, and compare recurring themes. Consider differences in venues, programmes and response counts before concluding that things have improved or worsened.
A guest’s negative experience
Find feedback that needs a reply and understand what happened. A thoughtful, measured response and a concrete action are more useful than a formulaic thank-you for any rating.
Details
A workflow for organisers
A short feedback form
A rating makes it easy to share an impression, a comment explains it, and a suggestion identifies a desired change. Not every field is required, so some responses may contain only a rating.
Filters to help review feedback
Search by event name and filter by status, minimum rating or whether a reply is needed to help distribute the work. Assign someone to review new feedback and pass important issues on to the team.
Moderation and replies
You can publish feedback or reject it with a reason, and reply to guests as the organiser. Agree on a consistent approach to moderation, and record practical takeaways separately for the programme, venue and entry team.
Make feedback part of wrapping up your event
- 01
Check your event details
Set the correct session end time and check your customers’ contact details. Review requests are linked to completed sessions in your schedule and order data, not to an arbitrary list of email addresses.
- 02
Review incoming feedback
Search for reviews by event name, select a status or minimum rating, and, if needed, filter for reviews awaiting a response. Read each comment in context, then decide whether to publish it and reply.
- 03
Share insights with your team
Look for recurring themes: the programme, sound, venue, wayfinding or entry. Assign changes for your next event and check the results against new feedback.
Check in advance
Get your post-event process ready
The schedule is accurate
The session’s actual end time is listed.
Someone is responsible for replies
The team knows who reviews feedback and handles difficult enquiries.
Turn takeaways into tasks
Take recurring comments into account when preparing the next event.
FAQs
FAQs
What can a customer submit?
A rating from 1 to 5, an optional comment and a suggestion for improvement. This is brief feedback about an event, not a tool for creating custom surveys or a separate NPS survey.
When is a review request sent?
Requests are scheduled after a session ends for paid orders, with a delay of at least 30 minutes. Actual sending and delivery depend on system processing and available contact details; delivery to every guest is not guaranteed.
Is every attendee asked to leave a review?
The process is linked to the customer and order. If someone buys several tickets for a group, that doesn’t mean the platform has a separate contact for each guest or that each of them will receive a request.
Can I respond to and moderate reviews?
Yes. Your dashboard lets you publish or reject reviews with a reason, reply as the organizer, and take bulk moderation actions. Consider feedback in context: a rating alone doesn’t explain what happened at the event.
How is the average rating calculated?
It is based on published reviews. When analysing results, consider the number of responses, moderation rules and the specific themes in comments. A change in the average rating when there are only a few reviews does not necessarily reflect a change in the experience of the whole audience.
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Create an eventUse guests’ experiences to improve your next event
Manage your event, purchases and feedback in one organiser account.