First sale
Prepare your details, prices and terms before promoting the event. Make sure buyers can see the amount and selected event before proceeding to payment.
Tickets and sales / Accepting payments
Link payments to orders and tickets
Guests select tickets and follow the payment flow available for the event. Your team can view the order and its status in the account, making it easier to check a purchase, respond to an enquiry and prepare for entry using confirmed information.
What matters to organizers and buyers
Payment should be clear to guests and easy for your team to verify.
A query after payment
Start by finding the order and checking its status. This helps distinguish an unconfirmed purchase from difficulty locating a ticket that has already been issued, so you can take the right action.
Reconciliation after the event
Keep ticket sales, refunds, fees and payouts separate. Total sales are useful for assessing demand, but do not replace the calculations set out in your agreement.
Details
Check the facts, not assumptions based on messages
A status applies to a specific order
Use the order number, event and buyer’s contact details. If someone has made several purchases, a payment message about one does not confirm the others. Open the correct order before sending tickets or making changes.
Ticket issuance depends on purchase confirmation
If an order requires payment, the ticket is issued once payment is confirmed. An order awaiting payment should not be treated as a completed sale or as grounds for entry without further checks.
Check the outcome of financial actions
The dashboard shows available actions and order documents. For a refund or correction, don’t rely on the status label alone: check that the action was completed and that the result matches the buyer’s request.
Prepare payment before opening sales
- 01
Provide organizer details
Enter your company details and bank information, review the terms of working with Oblakkarte, and confirm them as required.
- 02
Review the checkout
Set up the event and ticket prices. Go through the buyer journey and check the order total, available payment method and clarity of the terms before launching ads.
- 03
Monitor payment confirmation
Once sales begin, monitor order statuses. If a buyer reports a problem, find the order, check the payment details and refer disputed cases to the responsible team member.
Check in advance
Agree on the process in advance
Your details are up to date
Company details, bank account and confirmation of the terms have been checked.
Terms are clear to guests
The price, selected ticket and entry rules are visible before payment.
There’s a clear support process
Your team knows where to check an order and where to refer a disputed payment.
FAQs
FAQs
Do I need to connect my own acquiring service?
No. This page describes payment acceptance under the Oblakkarte model. Connecting your own payment provider separately is not part of this offer. Before launch, check the payment flow available for your event.
What commission applies to organizers?
For new customers, it is 12%. Existing customers keep the terms of their agreement. Check your plan and agreement for the exact settlement and payout procedures, especially before your first launch or any change to your working terms.
Which payment methods will buyers see?
The methods available for the specific event and its payment configuration. Check the buyer-facing form before publishing ads. Do not list a payment method in the event information if it is not actually offered at checkout.
A buyer says the money was charged, but the order is unpaid. What should I do?
Find the exact order and check its status and the available payment information. Keep the order number when contacting support. A bank notification alone does not replace confirmation in the system; do not initiate another payment until the status of the first one has been clarified.
How are refunds and payouts handled?
They are handled according to the agreement and the process available in your account. A change in order status does not always mean money has moved. Check the available actions, the result of the transaction and any related documents; discuss disputed cases with support.
OBLAKKARTE
Prepare salesPrepare your first sales with Oblakkarte
Start with your organizer details, terms of service and tickets for your event.